Privacy policy

Privacy Policy

At SUTRAM Handmade, we value your privacy and are committed to safeguarding your personal information while you browse and shop on our website. This Privacy Policy outlines how we collect, use, and disclose your information, as well as your privacy rights and how the law protects you.

By using our services, you agree to the collection and use of your information in accordance with this Privacy Policy.

Collection and Use of Your Personal Data

Types of Data Collected

Personal Data:
While using our service, we may ask you to provide certain personally identifiable information, such as:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Pin code, City

Usage Data:
Usage Data is automatically collected when using the service. This may include details such as your device's IP address, browser type, browser version, pages you visit, time and date of visit, duration on each page, device identifiers, and other diagnostic data.

When accessing the service through a mobile device, we may collect additional information, including the type of mobile device, unique device ID, IP address, mobile operating system, mobile browser type, and diagnostic data.

We may also gather information that your browser sends when you visit our service or when you use a mobile device.

Information from Other Sources:
We may receive personal information from third-party service providers, such as:

  • Updated delivery and address details from our carriers.
  • Account and purchase details from merchants.
  • Search results and links, including paid listings.
  • Social media platforms that provide your name and email address.

Tracking Technologies and Cookies

We use cookies and similar tracking technologies to monitor activity on our service and store information. These technologies may include beacons, tags, and scripts that collect and track data to improve and analyze our services.

Cookies: A small file placed on your device that you can configure your browser to refuse. If you reject cookies, certain features of our service may not function properly.

Web Beacons: Small electronic files embedded in our service or emails to track activity, such as page views or email openings.

How We Use Your Personal Data

We may use your personal data for the following purposes:

  • To provide and maintain our service, monitor its usage, and improve its functionality.
  • To manage your account and offer access to registered user features.
  • To fulfill contracts, including processing purchases and providing services.
  • To contact you for updates, offers, and general communication via email, phone, SMS, or app notifications.
  • To provide news, special offers, and information about similar goods or services, unless you’ve opted out.
  • To handle your requests and inquiries.
  • For business transfers during mergers or sales, where your personal data may be involved.
  • For data analysis, marketing, and enhancing user experience.
  • With business partners for co-branded services or joint marketing.
  • With your consent, for any other purpose.

Retention of Your Personal Data

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy. Usage data is typically retained for a shorter period unless used for security or service improvement purposes or if legally required to keep it longer.

Transfer of Your Personal Data

Your data, including personal information, may be processed and stored at our offices or locations where parties involved in processing are based. This means your information may be transferred outside your region, where data protection laws may differ.

Deletion of Your Personal Data

You have the right to request the deletion of your personal data. You may update, correct, or delete information via your account settings or contact us for assistance. However, we may retain certain data if required for legal reasons.

Disclosure of Your Personal Data

  • Business Transactions: In the event of a merger or sale, your data may be transferred. We will notify you of this transfer.
  • Law Enforcement: We may disclose your data if required by law or in response to valid requests from public authorities.
  • Other Legal Requirements: We may disclose your data to comply with legal obligations, protect our rights, prevent wrongdoing, or ensure public safety.

Security of Your Personal Data

We prioritize the security of your personal data, but no method of transmission or electronic storage is completely secure. We strive to use commercially acceptable means to protect your data, but we cannot guarantee absolute security.

Children’s Privacy

Our services are not intended for individuals under the age of 13, and we do not knowingly collect personal data from children. If we learn we have collected such data, we will take steps to remove it. If consent is required for processing, we may ask for parental consent before collecting or using data from children.

Links to Other Websites

Our service may contain links to external websites. We are not responsible for the privacy policies or practices of third-party sites and encourage you to review their policies.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page. We recommend reviewing this policy regularly to stay informed of updates.

Contact Us

If you have any questions regarding this Privacy Policy, please contact us at: